FAQS

Once your order has been dispatched, you’ll receive your shipping confirmation email containing your tracking information.

With the tracking information provided in your shipping confirmation email, you will be able to follow your order right up to the moment it is delivered.

Please allow up to 8 working days (US) and up to 15 working days (rest of the world) for your order to arrive. If this date has passed and you still haven’t received your order, contact us here so we can assist you.

In the unlikely event you have received an incorrect item, please contact us immediately, including the follow information:

• Name
• Order Number
• Item that you did not receive
• Item that you received in it’s place
• Photograph of item

Once you have sent this information over, our team can work to rectify the problem and send you out the correct item.

Unless proof that you have received an incorrect item has been verified by a member of the support team, we cannot begin to take the steps needed to rectify the problem.

Please do not return any wrongly received goods unless advised by a member of our support team, it may result in a slower resolution time.